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Friends & Family Test Posted or Updated on 1 Jul 2024

 116 responses
 
 

Very GoodGoodNeither Good nor PoorPoorVery PoorReception staff very rude and unhelpful15.5%

 

 Thinking about your GP practice overall, how was your experience of our service? 

Have your say to improve your care

 

We would like your feedback on the care or treatment we give you any time you visit your GP or have contact wiht the practice. It doesn't take long. 

Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services. 

The NHS Friends and Family Test: www.nhs.uk/friendsandfamily 

Please see below our results for June 2024  

 

Thinking about your GP practice overall, how was your experience of our service? 144 responses

 

Very Good   73.3%

Good  15.5%

Neither Good nor Poor   6%

Poor  2.6%

Very Poor  1.7%

 

 

We have enclosed a random selection of comments from our Friends & Family test for you to view from the past month

 

 Happy with the service provided.

Promptly gives appointments and all the doctors spend really good time in explaining what’s going on and what should be our next steps to recovery from it.
The doctor were very professional very knowledgeable understanding and got to the point helped me and were very friendly thank you so much amazing service
Lovely staff. Never have a problem getting an appointment
Polite helpful receptionists The doctor was polite and explained what may be wrong and what would happen next Thank you
Always friendly
Recent appointment made same day. Thorough examination carried out by ANP who was very professional ,polite and respectful.
Very good from making appointments to see in doctor
Easy to talk to doctor very patient and office staff very helpful
The nurse was very nice and helpful
Very pleasent lady when booking same day appointment on the telephone and not long to wait to see GP
Doctor listens to me
Easy to book excellent service
Everyone was friendly and everything was professional
Got an appointment on the day of calling. Great service. Also follow up treatment arranged at the hospital for 3 days after appointment.
Thorough care taken and good advice.
Very poliet as always
Appointment was on time, no waiting & put at ease by nurse
Friendly and polite
Doctor explained the problem very clear
The doctor was so helpful and understanding
A very caring and listening Doctor who then explained the symptoms and precautions to take. She told me when to be worried and examined to make sure all was well. Thank you!
Great service, I feel that I'm being cared for.
Good staff
I got sorted
Whenever l phone for an appointment they always do there best to get us in especially my husband as he has a lot of medical problems and has had a kidney transplant and we only phone when really needed
Very quick
Got an appointment and they fitted it in with my work
 
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Macmillan
Cancer Support
Your Service
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Local Services
Macmillan
Cancer Support
Your Service
Here
Stairlifts &
Homelifts