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Friends & Family Test
Posted or Updated on 5 Dec 2024
Thinking about your GP practice overall, how was your experience of our service?
Have your say to improve your care
We would like your feedback on the care or treatment we give you any time you visit your GP or have contact wiht the practice. It doesn't take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services.
The NHS Friends and Family Test: www.nhs.uk/friendsandfamily
Please see below our results for November 2024
76.6% Very GoodGoodNeither Good nor PoorPoorVery PoorYou keep sending multiple reminders,I’ve had 4 for just 1 appointment. Bothby text and then through the NHS app18.8%
Please see below a few comments taken from November's feedback
Happy with service
Dr Chaundry always goes above and beyond from start to finish making the procedure easy and very professional cant thank him enough for being a fabulous GP for all my family very friendly and attentive thank you
All staff we saw were very professional and friendly and willing to help
Answered my question and very helpful
All staff was helpful
Not much waiting time. Very nice staff
See on time
Seen by good professional friendly staff
Zohara is always professional and polite
Excellent service and friendly
Friendly and efficient
Efficient. Courteous.
Was seen on time, nurse was really good ,
My GP only has the best advice for me. Really appreciate it.
Shingles vaccination practise nurse was informative and answered my questions that were not about the vaccine
I was attend to, with good interaction.
Staff helpful and friendly while still remaining professional
Doctor very helpful and professional
The doctor was easy to talk to which makes a difference
Phoned same day got an appointment same day, fantastic!!!!!!!!!!
Got a appointment at the hospital very quick about the lump on my chest
On time efficient and pleasant
Leanne was incredible with my daughter and the appointment didn’t feel rushed. We were seen on time and Leanne even agreed to contact one of the GPs about a query I had for myself. Excellent service, we always feel so looked after at York Road.
Very helpful and friendly nurse
Even though it wasn’t as easy as it should be was talked all way though and put at ease
Appointment on time & conducted covering all things we needed to speak about
Very friendly and efficient.
Making an appointment through the phone is fine, the receptionist I would like to praise as she goes above and beyond with her service for me every time I come to drs, is Claire she will help and make sure I am happy with my service.
Brilliant service and always, on time, friendly and informative advice given.
Everything went smoothly and on time
Helpful staff, quick on time appointment
The nurse was on time and very polite
I appreciated being called to see the doctor by name and being given the opportunity to discuss my medications and other concerns. The staff were very helpful too.
Staff were helpful, and Clinician Leanne Wright was amazing.. kind and great at her job.
Very helpful all the time
Very professional and friendly explained everything so I understood
My appiontment was cancelled by the Surgery
First class service going in to going out
The doctor really cares about her patients and very kind
I was seen in time and the doctor I saw was sympathetic and professional
Quick appointment,reasonable waiting time in surgery and very thorough, thoughtful and kind doctor.
Very polite staff I love the fact they keep appointments open so call in at 8am and get an appointment same day medical advice is always spot on I just love this doctors :)
Paying attention to details and giving you a call back is top notch for me
Good friendly staff & doctors
The process that the nurse went through was thorough and detailed to provide information about what might be the cause of the problem and in a way that I understood
The nurse was very informative also very good was really impressed with my visit
I was a bit intimidated making the appointment as its the first time ive had to do it myself now im 18. The nurse however was lovely and put me at ease
Always got an appointment when I've phoned.
Very polite got seen early then my appointment never been late going in to see the medical staff
Online booking for non urgent appointments is easy to use and so much better for patients and the surgery. Prompt possible diagnosis and supportive staff. Left reassured.